"Uncapped" Offerings Feedback

[ADV4NCED]

stuart are you sure that MWeb doesn't use IS? Check out my speed test:



Does anyone else here use MWeb, cos for the past 2 days our connection has been horrendous.

International has been intermittent the past 2 days...

See here

[Jonboy]

We've upgraded our office line to 512kbps uncapped business package with Mweb, yet the above results seem very much like a 384 connection. TBH we haven't even really noticed any difference from our old, laggy 384k line. Why would this be?

[GreyWolf]

ok, it seems we are on a package called "Uncapped starter" we have had this account since way before the new offerings, and these older accounts use IS. A quick look through ADVANCED's link shows that the network IS uses is experiencing problems.

[Stuart]

ok, it seems we are on a package called "Uncapped starter" we have had this account since way before the new offerings, and these older accounts use IS. A quick look through ADVANCED's link shows that the network IS uses is experiencing problems.

I thought that Mweb was going to eventually switch all existing accounts to their own network. Either I'm wrong or they are still in the process of doing this.

[GreyWolf]

Stuart, I have another q for you. Have you taken the complete MWeb package, including the line rental? if so, what does that mean exactly, if the line goes down, who is respnsible? Do they have technicians or do they still pass the buck to Telcom?

[Stuart]

Stuart, I have another q for you. Have you taken the complete MWeb package, including the line rental? if so, what does that mean exactly, if the line goes down, who is respnsible? Do they have technicians or do they still pass the buck to Telcom?

I haven't taken the complete package, for the simple reason that if I want to switch ISPs later it strikes me as a better idea to have my line held by Telkom.

As I understand it, Mwen doesn't have engineers who can work at Telkom exchanges in the street or whatever. What they can do is expedite any line issues you have, and they can do it far more effectively than you can as a single Telkom customer. That said, if there is a problem at the exchange they still have to rely on Telkom technicians to fix it. I haven't heard many complaints of ISPs passing the buck, but it certainly is a potential problem.

The truth is, where I stay (decently populated suburb in Alberton) the Telkom techies are reasonably quick at sorting out issues. I've had to log three faults with Telkom since I've moved in December, and each time my problem has been sorted out within a day or two--and one was over the Easter long weekend.

The only REAL benefits to moving your line to your ISP are: (1) it's typically a little cheaper, and (2) the ISP has a little more clout with Telkom than you as a single customer have. But when you consider the possibility of moving your ISP again in the future, and the potential administrative headache that accompanies that, I'm inclined to think it's better keeping your line with Telkom.

[GreyWolf]

Stuart, I have another q for you. Have you taken the complete MWeb package, including the line rental? if so, what does that mean exactly, if the line goes down, who is respnsible? Do they have technicians or do they still pass the buck to Telcom?

I haven't taken the complete package, for the simple reason that if I want to switch ISPs later it strikes me as a better idea to have my line held by Telkom.

As I understand it, Mwen doesn't have engineers who can work at Telkom exchanges in the street or whatever. What they can do is expedite any line issues you have, and they can do it far more effectively than you can as a single Telkom customer. That said, if there is a problem at the exchange they still have to rely on Telkom technicians to fix it. I haven't heard many complaints of ISPs passing the buck, but it certainly is a potential problem.

The truth is, where I stay (decently populated suburb in Alberton) the Telkom techies are reasonably quick at sorting out issues. I've had to log three faults with Telkom since I've moved in December, and each time my problem has been sorted out within a day or two--and one was over the Easter long weekend.

The only REAL benefits to moving your line to your ISP are: (1) it's typically a little cheaper, and (2) the ISP has a little more clout with Telkom than you as a single customer have. But when you consider the possibility of moving your ISP again in the future, and the potential administrative headache that accompanies that, I'm inclined to think it's better keeping your line with Telkom.

I called up MWeb and had a bit of a chat too. You are right, they dont have technicians, they just handle all the complaining when a line goes down. I just don't know how effective they will be in solving a customers problem if it is the line itself. Yeah, I am inclined to agree with you, keeping the line with Telkom seems like the right thing to do.

[DeathStrike]

yeah i also kept my line with telkom. unfortunately this is also a bit of a problem for me as now the bill goes to the parents for the line. ans hence i cannot bypass the family and upgrade my line to 4mbs. The parents refuse to pay for anything higher than the 384. (got parents that don't believe the internet has any use other than surfing car sites and buying electricity online now and again.)

[GreyWolf]

So it seems our internet is running smoothly again



so I have a question: we are on a 384k line, so why does the above image show 1Mb speed?

[Stuart]

Lol, someone is haXX0ring your line!

[lancelot]

Slower than normal but it is pissing down here, this does effect the line we find.

[wizardofid]

Hi guys so I scored a lucky this week I used my normal R50 MTN uncapped service on Sat and downloaded my program updates ect come Sunday morning it kept going till tonight and stop working at 9pm promptly.

So all in all I was able to get 5 gigs from Sunday for 50 bucks which isn't bad at all I wonder if it has any thing to do with the uncapped 3G MTN is offering that they are currently running trials on perhaps they randomly selected people that uses 3G to test it out on. The new uncapped service is only for contract customers so it would not make sense to offer the trail to prepaid customers

So thanks MTN for the freebie....

[lancelot]

Well done!

[wizardofid]

Well done!

Yeah thanks bout time I screw some one ......Going to load another 50 bucks bundle now and see what happens.........

[Anthro]

Was using Vox Data pro since 25/05/2010
I have been doing Speed Tests all that time, almost every hour, and the speeds never crossed 1500kb/s
When I plug in ANY other uncapped iSP details it gives 3500-3800 kb/s
I am cancelling, after 5 days - with a 30 day notice period. lol

[1gn1t0r]

I want to go for MWEB

[SykomantiS]

Just got this in a mail:

Hi <Name Removed>

Please note that our Uncapped ADSL terms of service
and the way we manage these packages will be changing
from the 1st of July.

Our uncapped accounts will be managed each day on an
hourly basis depending on the capacity available on our
network at that time.

Why are we making this change?

We have a certain capacity available on our ADSL network
for all of our Capped and Uncapped ADSL clients - If the
network is congested and slow at any time we will dynamically
manage our biggest uncapped users to ensure the best
experience for all clients across our network.


How will we do this?

We monitor our overall network usage on an hour to hour basis
and if our capacity is stretched we will dynamically shape and
throttle certain clients' uncapped accounts to relieve congestion.
These uncapped clients will be chosen based on their historic
bandwidth usage.


Who will this affect?

Based on our usage patterns over the last few months we have
calculated that this will affect 7% of our client base.

Uncapped users who have used the most bandwidth will start to
be throttled first if there is network congestion.

Capped accounts will never be throttled and will always be
unshaped and unthrottled.


If I am one of the top 7% will I always be throttled?

This depends on the usage of our network during any given
hour - We evaluate our capacity each hour and if capacity
opens up we will unthrottle uncapped users who may have
been throttled until such a time that the capacity is maxed
out again.


What if I am one of the 7% affected and I'm not happy?

If you need to get full speed consistently no matter your
usage then your best bet is to convert to a Capped ADSL
package that best suits your needs. You can instantly
change your package by logging into your Client Zone.

We understand that this may not be ideal for you and if you
are unhappy with your service then you can cancel your
account at any time of the month before the 25th and your
account will be cancelled from the 1st of the next month.


Will this affect me if I am on a capped account?

No - Your capped account will always be unshaped and
unthrottled. We will always give you as much speed as
your line and our network allows.


The reality is that currently 7% of our clients have the potential
to negatively affect the service of the other 93% of our clients.

We need to change our terms so that we can manage this as
well and as fairly as possible - It is our goal to ensure the best
possible experience for both the biggest and smallest of our
clients given the parameters we have.

If you have any questions please let us know.

Thanks and I hope you have a great weekend!

Warm regards

Gian

CEO, Afrihost.com

[Stuart]

Lulz, interesting approach there. I'm very interested to see if this does indeed relieve their capped client base. From what I've been reading, Afrihost clients on a capped service have been experiencing as many problems as their uncapped counterparts in recent months.

[SykomantiS]

The two or three times I switched back to our capped account to test wth was going on left me feeling much the same... MOSTLY, I'll stick to what I said, for the amount of bandwidth we use we use shaping and throttling isn't really a concern. And I don't think I'm part of that 7%

[KALSTER]

Switched from Norton 360 to AVG and downloads, browsing and torrents are back at normal speed!

MWEB FTW!

[KALSTER]

Scratch that. I seem to be having problems with MWEB's DNS server...

[DeathStrike]

switch over to GOOGLE DNS lol

just kidding i haven't tried this myself.

but i am only on 384k so my line is constant.

[Disrupter]

try google's dns it will sort it out
8.8.8.8
8.8.4.4