Techie to User Ratio in Corporate Environment

juDge · Post by **juDge** » 15 Oct 2007, 09:37

Hey Guys, hope you can help. I have been tasked to gather information on the ratio between techies and users in a large corporate environment. Yes i have googled and googled and found some info but was just wondering if anyone here had any input/info for me?

Much appreciated

WAJeff · Post by **WAJeff** » 15 Oct 2007, 09:39

As far as Im understanding you, the only techie people are the IT support staff and maybe a few normal users who know a touch more than the rest of the working, "normal" staff

I can always mail my aunt, and find out how many people she has working in the building compared to IT support

PhReaK_K · Post by **PhReaK_K** » 15 Oct 2007, 09:44

Well from my experiance from actual jobs I have been at it will always differ.
I worked for a hospital groups IT dep. There were about 12 000 employees end we were about 8 at the head office and each hospital had its own IT guy/gal.

On the other hand some companies hav an IT guy with 20 employees. Depends on the situation. Ok I must admit that the 8 was just the "techies and SUpport" there were a couple of Server specialist and so on. If you are looking at actual numbers Between 1:20 and 1:200..

_SamIAm_ · Post by **_SamIAm_** » 15 Oct 2007, 09:47

well accroding to our company, the IT support to user ratio is 150 users to 1 support staff

Post by **Anakha56** » 15 Oct 2007, 09:48

hmmm at my work the ratio is always 2:200 computers, way to much stress...

marduke · Post by **marduke** » 15 Oct 2007, 11:00

hmmm. Here's some real life numbers for ya: We be 4 tech guys for desktop support. 2 Network guys, 4 Server guys, 2 DBA's, 2 Unix/Linux guys, 4 Helpdesk guys, 1 telephone guy. Users? how's 2000 grab ya? Servers? 100+, network devices? 2300+.

juDge · Post by **juDge** » 15 Oct 2007, 11:14

Well where i am we have 200 users spanning over 4 head offices all over the country and 17 servers in CPT head office which myself and one other guy support. We trying to motivate for one other techie but we need to bring management survey data etc to motivate..

marduke · Post by **marduke** » 15 Oct 2007, 11:18

good luck. coincidentily the numbers I gave are for one site...

Post by **Anakha56** » 15 Oct 2007, 12:12

seems to be a common trend, the higher the amount of people there are = lowest amount of techies...

reason at my work for not hiring another techie is because "There are not enough breakdowns to warrent it". Now I dont really work in a corporate enviroment instead mine is production, and if Production stops due to an IT problem you hae to A: get the problem fixed ASAP and B: Try to keep production running. Now if the telkom line goes down and we cant receive orders from our clienthow am I meant to do 2 jobs at once?