Sound Problem

Post by **Iceblade** » 10 Aug 2007, 19:48

The pasient:
Intel Shrewsbury Mainboard G965
Intel Pentium D 915 2.8GHZ Dual Core
Corsair XMS TwinX 2 x 512mb DDR2-667
Gigabyte 300w PSU
Seagate 80G SATA 7200rpm 8mb Cache
Liteon 18x DVD Super-all-write Lightscribe
Windows XP pro SP2

The problem:
Everything works nice,
till you try and use the DVD writer and listen to a CD or look at DVD,

the sound is bad, it's sounds like a scratched CD or problem with codec file.
then you rip the same song or CD to the HDD,
and listen to it, and it's 100% OKEY

Looking at DVD, the image is perfect, but sound stutters and also scratchy,
rip it to HDD and all problems go away

What I tried:
1. swap the DVD writer with plain A-Open CD rom,
same problem as before
2. swap the DVD writer with a LG DVD witer
same problem as before
3. Swap the IDE cable
same problem as before
4. Removed the sound driver and reinstalled it
same problem as before
5. Did a windows repair from install CD
same problem as before

Post by **Anakha56** » 10 Aug 2007, 20:28

....

pasient? I thought it was patient?

Have you tried using a codec pack? And I take it the sound card is the Intel high definition sound card? If not what make could it be? Have you tried using an external sound card?

Post by **Iceblade** » 10 Aug 2007, 20:50

Yes it's Intel High Definition sound card
but show that the sound device is SIGMATEL audio

This PC is not more that 2months old,
will try and get a sound card to check,

but why is sound great when not playing from DVD writer?
sound in games and everything else is 100%

a weird thing just happened,
while listening to a CD on the rom,
and getting the same scratching noise
I started ripping another song of the CD
and the the song that was playing went from bad to worse,
it's kinda slowed downed and noise got worse too

It was like the CPU was at full load,
so I checked the CPU in PREFORMANCE tab of the Windows task manager,
and both cores was not even reaching 14% usage

Screeper · Post by **Screeper** » 10 Aug 2007, 21:02

Is it possible to change to a different IDE interface on the board?

Post by **Anakha56** » 10 Aug 2007, 21:05

have you checked what transfer mode the drive is using? DMA or PIO?

Or you could install ASPI drivers this might help your problem might not.

Have you tried updating the chipset drivers?

Post by **Iceblade** » 10 Aug 2007, 21:21

Screeper wrote:Is it possible to change to a different IDE interface on the board?

No,
only one on mainboard

@Anakha56
where do I check the transfer mode?

Post by **Anakha56** » 10 Aug 2007, 21:43

go to device manager --> "ide/atapi controllers" --> expand the field then double click on the expanded one and you should see different settings, one of them being transfer mode.

Post by **Iceblade** » 10 Aug 2007, 22:02

Anakha56 wrote:go to device manager --> "ide/atapi controllers" --> expand the field then double click on the expanded one and you should see different settings, one of them being transfer mode.

after expanding the field I have 9 entries,
which includes:
3 Primary IDE
and 3 Secondary IDE Channel

If I go with the first Primary IDE in the list,
the Transfer mode is :"DMA is available"
and current transfer mode used is : "ULTRA DMA Mode 6"

Post by **Anakha56** » 10 Aug 2007, 22:05

are your sata drives being masked as IDE by any chance? If you go through the rest of them are there any others that say something similar? If nothing is connected it just says device not connected...

Post by **Iceblade** » 10 Aug 2007, 22:31

the List:
Intel(R) ICH8 2 port Serial ATA Storage Controller - 2825
Intel(R) ICH8 4 port Serial ATA Storage Controller - 2820
Primary IDE Channel
Primary IDE Channel
Primary IDE Channel
Secondary IDE Channel
Secondary IDE Channel
Secondary IDE Channel
Standard Dual Channel PCI IDE Controller

Post by **Anakha56** » 10 Aug 2007, 22:46

then you need to dig deeper

i actually cant think of why this is happening and I am not sure if this fix of mine will help

Post by **Anakha56** » 10 Aug 2007, 22:54

do any of the channels say anthing else? I remember the one saying udma 6 are all the others saying no device connected?

/i am having a blond moment ignore me for now

Post by **Iceblade** » 10 Aug 2007, 23:15

ASPI driver did not work

Post by **Anakha56** » 10 Aug 2007, 23:19

then I am fresh out of ideas sorry

Post by **Iceblade** » 10 Aug 2007, 23:27

First Primary IDE Channel :
at the advanced settings tab
Device 0
Transfer Mode : DMA if available
Current Transfer mode : Ultra DMA Mode 6
Device 1
Transfer Mode : DMA if available
Current Transfer mode : Not Applicable

Second Primary IDE Channel :
Device 0
Transfer Mode : DMA if available
Current Transfer mode : not Applicable
Device 1
Transfer Mode : DMA if available
Current Transfer mode : Not Applicable

third Primary IDE Channel :
Device 0
Transfer Mode : PIO Only
Current Transfer mode : PIO Mode
Device 1
Transfer Mode : DMA if available
Current Transfer mode : Not Applicable

First Secondary IDE Channel :
at the advanced settings tab
Device 0
Transfer Mode : DMA if available
Current Transfer mode : Not Applicable
Device 1
Transfer Mode : DMA if available
Current Transfer mode : Not Applicable

Second Secondary IDE Channel :
Device 0
Transfer Mode : DMA if available
Current Transfer mode : not Applicable
Device 1
Transfer Mode : DMA if available
Current Transfer mode : Not Applicable

third Secondary IDE Channel :
Device 0
Transfer Mode : DMA if available
Current Transfer mode : Not Applicable
Device 1
Transfer Mode : DMA if available
Current Transfer mode : Not Applicable

Post by **Anakha56** » 10 Aug 2007, 23:45

Iceblade wrote:First Primary IDE Channel :
at the advanced settings tab
Device 0
Transfer Mode : DMA if available
Current Transfer mode : Ultra DMA Mode 6
Device 1
Transfer Mode : DMA if available
Current Transfer mode : Not Applicable

Second Primary IDE Channel :
Device 0
Transfer Mode : DMA if available
Current Transfer mode : not Applicable
Device 1
Transfer Mode : DMA if available
Current Transfer mode : Not Applicable

third Primary IDE Channel :
Device 0
Transfer Mode : PIO Only
Current Transfer mode : PIO Mode
Device 1
Transfer Mode : DMA if available
Current Transfer mode : Not Applicable

First Secondary IDE Channel :
at the advanced settings tab
Device 0
Transfer Mode : DMA if available
Current Transfer mode : Not Applicable
Device 1
Transfer Mode : DMA if available
Current Transfer mode : Not Applicable

Second Secondary IDE Channel :
Device 0
Transfer Mode : DMA if available
Current Transfer mode : not Applicable
Device 1
Transfer Mode : DMA if available
Current Transfer mode : Not Applicable

third Secondary IDE Channel :
Device 0
Transfer Mode : DMA if available
Current Transfer mode : Not Applicable
Device 1
Transfer Mode : DMA if available
Current Transfer mode : Not Applicable

change what is red to DMA mode and reboot...

fiber-optics · Post by **fiber-optics** » 11 Aug 2007, 08:23

did you try connecting the audio cable that is need from the dvd writer to the mobo ???

WAJeff · Post by **WAJeff** » 11 Aug 2007, 10:44

fiber-optics wrote:did you try connecting the audio cable that is need from the dvd writer to the mobo ???

As far as I know you dont need to connect the audio cable from the writer to the mobo. I think its all done through the IDE

fiber-optics · Post by **fiber-optics** » 11 Aug 2007, 11:13

silv3rback wrote:
fiber-optics wrote:did you try connecting the audio cable that is need from the dvd writer to the mobo ???
As far as I know you dont need to connect the audio cable from the writer to the mobo. I think its all done through the IDE

yip you are correct about that but it might help in this situation

WAJeff · Post by **WAJeff** » 11 Aug 2007, 11:19

True, sorry... not thinking so nicely this morning

WoolyBadBaba · Post by **WoolyBadBaba** » 11 Aug 2007, 11:32

Iceblade, I had the same prob a few months back. Basically, if your drive has a few CRC errors in a row, then windows reverts the drive to PIO mode (which is not fast enough for DVD viewing, etc). Thing is, windows forgets to switch back to DMA when you change the disc. There's an update or patch that's supposed to fix it, can't remember where it is now. But I'm 90% sure that it's your optical drive in PIO mode.

EDIT : Sorry, didn't see Anakha's post above...ONly read the first page...SO now I'm 100% sure

Post by **Iceblade** » 11 Aug 2007, 12:13

fiber-optics wrote:did you try connecting the audio cable that is need from the dvd writer to the mobo ???

This Intel mainboard doesn't even have a option for doing that

I Installed a A-Open 5.1 sound card and connected the audio cable to the sound card and dissabled the onboard sound,
then everything works,
CD's and DVD's through the same ROM

removed the soundcard,
installed the Intel one again,
and problem returned

Things is this is not my PC,
helping someone,
and installing soundcard is not really fixing the problem

Will try the DMA setting

fiber-optics · Post by **fiber-optics** » 11 Aug 2007, 12:18

Things is this is not my PC,
helping someone,
and installing soundcard is not really fixing the problem

if its working fine with a sound card why don't you leave it ?

Post by **Iceblade** » 11 Aug 2007, 16:04

fiber-optics wrote:
Things is this is not my PC,
helping someone,
and installing soundcard is not really fixing the problem
if its working fine with a sound card why don't you leave it ?

It's my soundcard,
and the PC with the problem is not my PC.

But I tried the DMA setting
then it was like this after a reboot:
third Primary IDE Channel :
Device 0
Transfer Mode : DMA if available
Current Transfer mode : PIO Mode
Device 1
Transfer Mode : DMA if available
Current Transfer mode : Not Applicable
then I disabled the 3rd primary IDE and then the PC had no sound
I then uninstalled every primary IDE
and rebooted the PC
it found it's own drivers and installed without even asking me for anything,
and now:
third Primary IDE Channel :
Device 0
Transfer Mode : DMA if available
Current Transfer mode : Ultra DMA Mode 4
Device 1
Transfer Mode : DMA if available
Current Transfer mode : Not Applicable

and it's working like it should,
but how do I stop Windows from setting it again????

Post by **Anakha56** » 12 Aug 2007, 09:56

so ice everytime you reboot windows is changing the settings to PIO? I'm glad to see that is was the DMA vs PIO settings...