Outlook keeps crashing
Outlook keeps crashing
Good Day,
I have had this problem since I installed MS Office. Outlook crashes whenever I open it. Then I get the error reporting page which automatically opens it again and it will be fine. Sometimes it will crash a second and third time. Then when it is minimized to tray, it will crash every now and then, it seems to happen everytime it sends and receives.
What I have done up until now:
- the obvious - uninstall and reinstall office (deleted all profiles, registry entires etc as well)
- tried different profiles
- done detect and repair
- did the scanpst thing
- went to services, disabled all bluetooth services, uinstalled my mobile phone software, disabled windows messenger in group policy as well as the messenger service in services. (this seemed to have an impact, even though it didn't stop the crashing, just less often)
Please does anyone have any more advice.
Regards
I have had this problem since I installed MS Office. Outlook crashes whenever I open it. Then I get the error reporting page which automatically opens it again and it will be fine. Sometimes it will crash a second and third time. Then when it is minimized to tray, it will crash every now and then, it seems to happen everytime it sends and receives.
What I have done up until now:
- the obvious - uninstall and reinstall office (deleted all profiles, registry entires etc as well)
- tried different profiles
- done detect and repair
- did the scanpst thing
- went to services, disabled all bluetooth services, uinstalled my mobile phone software, disabled windows messenger in group policy as well as the messenger service in services. (this seemed to have an impact, even though it didn't stop the crashing, just less often)
Please does anyone have any more advice.
Regards
..and I thought I knew everything!
- hamin_aus
- Forum Moderator
- Posts: 18363
- Joined: 28 Aug 2003, 02:00
- Processor: Intel i7 3770K
- Motherboard: GA-Z77X-UP4 TH
- Graphics card: Galax GTX1080
- Memory: 32GB G.Skill Ripjaws
- Location: Where beer does flow and men chunder
- Contact:
Are you using Outlook with an Exchange, POP or iMAP mailbox?
Also, how often is outlook synchronising with your mail server?
If you are using POP, try configuring Outlook Express and see if that alsol crashes at startup.
You have done some pretty thorough diagnostics already...
Is your PC on a network? ADSL? Dialup?
Also, how often is outlook synchronising with your mail server?
If you are using POP, try configuring Outlook Express and see if that alsol crashes at startup.
You have done some pretty thorough diagnostics already...
Is your PC on a network? ADSL? Dialup?
![Image](http://img808.imageshack.us/img808/1797/facezu.gif)
- hamin_aus
- Forum Moderator
- Posts: 18363
- Joined: 28 Aug 2003, 02:00
- Processor: Intel i7 3770K
- Motherboard: GA-Z77X-UP4 TH
- Graphics card: Galax GTX1080
- Memory: 32GB G.Skill Ripjaws
- Location: Where beer does flow and men chunder
- Contact:
Do any of the other PC's on your network have access to the net?
Try install & configure Outlook on one of them and connect.
If it works fine on a another PC then you may have to format that PC if you want Outlook to work![Confused :?](./images/smilies/icon_confused.gif)
For POP mail you shouldn't bother with Outlook though - just go back to Express, or better yet use Thunderbird or Eudora.
Try install & configure Outlook on one of them and connect.
If it works fine on a another PC then you may have to format that PC if you want Outlook to work
![Confused :?](./images/smilies/icon_confused.gif)
For POP mail you shouldn't bother with Outlook though - just go back to Express, or better yet use Thunderbird or Eudora.
![Image](http://img808.imageshack.us/img808/1797/facezu.gif)
- hamin_aus
- Forum Moderator
- Posts: 18363
- Joined: 28 Aug 2003, 02:00
- Processor: Intel i7 3770K
- Motherboard: GA-Z77X-UP4 TH
- Graphics card: Galax GTX1080
- Memory: 32GB G.Skill Ripjaws
- Location: Where beer does flow and men chunder
- Contact:
Well, reinstall it again (I know, I know
) and then load XP Service Pack 2 AND Office 2003 SP2 before you put it on the network.
Then configure the mailbox again and lets see...
![Crying or Very sad :cry:](./images/smilies/icon_cry.gif)
Then configure the mailbox again and lets see...
![Image](http://img808.imageshack.us/img808/1797/facezu.gif)