PCFormat Forum Archive

Just a heads up to all.

finally decided to take the jump over to uncapped ADSL this month. my Dad signed us up with SAOL on a 1gig package about 5 or 6 years back. i have noticed a decline in the quality of there service over the years and now that ive been trying to cancell it gotten even worse.

Ive been trying to sort out my DSL line so it can be switched over to Afrihost (as bundling is way cheaper). i phoned SAOL support the first time to get the reply that it cant be done. however i could send them an email and they will see what they can do. i though that was cool. popped them an email 4 days later no reply. made sure it was the right address and phoned again. this time around i waited over 30 minutes on the phone only to be told that it cant be done. so this has been happening for a while now.

today i get an email from them once again stating that its not possible to transfer my DSL line over to telkom so Afrihost can process the change. but the guy also informed me that they need 1 month calendar notice about cancellations. funny thing is i DID give them a notice BEFORE the 1st of this month.

extremely annoyed at this and it looks like i will be without internet for nearly a month thanks to these twats!

hopefully ive saved someone the hassle of signing up with them....

/Rant rant rant

Yeah I had huge hassles with SAOL and will never recommend them to anyone. I'm pretty sure they are lying to you about not being able to transfer your line in fact it can be done because my line use to be with them, then back to me, then to Mweb and now back to me again. Sounds like to me that they dont want to go through the extra paperwork in getting you up & running, go post the rant on myBB (sorry to advertise another forum) and have the members there share some insights also SAOL has a myBB account which they do use from time to time. Also while you are at it go and complain on hellopeter.com, might have an effect as well.

Extra side caution to anyone looking to sign up with them. They might say they have uncapped products but if you go over a limit set by them your account gets throttled badly for quite some time. In my case they throttled me for a month after the offending month and what did I download? Steam games, finally had a uncapped account to download all of them only to get nailed with throttling... :/

I almost went with them back when I first got ADSL. Maybe go talk to Telkom and see what they can do?

As with the bundled ADSL, rather get a line with Afrihost, but get your ADSL account from someplace else. They do allow that. Afrihost/Axxess has switched over to the MTN backbone and have been having problems ever since and looks like once they get it sorted, they'll have some throttling going on, though they promise to only throttle certain protocols.

Rather sign with an ISP that offers IS backbone, like Openweb or Plugg. I am with Openweb now on a gamers special (cheaper than any other offering) they have/had running to take advantage of all the unsatisfied Afrihost/Axxess customers and have been having a great connection ever since. Good pings and full speeds throughout the day so far.

I've had issues with the MTN backbone at first but now it seems more stable. My experience is that SAT3 is sadly still the best there is but unfortunately its in the hands of complete jackasses (telkom). As for Axxess I had my ups and downs with them but at the end of the day they have the near best options that fits me.