4mb line behaving like dial up. Need help logging speeds.
Posted: 07 Apr 2012, 01:09
Morning All,
Right so long story short I "upgraded" my 384k Uncapped, Unshaped line to a 4mb Uncapped line. Problem is I am not getting close to reaching those lovely speeds of 400kb/s, it varies wildly and with no pattern. So off I phoned Mweb to complain and they started investigating. After getting Telkom involved they said the route my line takes to the Exchange had two damaged boxes which was causing line degradation, they say they have since fixed this. Well to date I am still struggling to get into the hundreds with download speed sometimes it is quick most of the time it crawls. So I re-opened the ticket and Mweb & I started investigating. From Mwebs side they say there is no shaping or speed limiting on their system for my line. So our next test was to change my router account details to a SAIX account and do speed tests using SAIX speed points. First test (Durban side) I was getting +- 300k on download & 0.45k on upload, so far so good. Next test was to Cape Town and I was getting +- 200k on download & 0.45k on upload, not good but acceptable. Third test was to Rosebank and I was getting +- 400k on download & 0.45k on upload. On a whim I retested Durban and I got 0.30k on download & 0.45 on upload. Any tests after to any other server started slowing down as well.
Armed with this information Mweb went back to Telkom who once again assured us that there is nothing wrong with the Exchange and everything is healthy. However no matter where I try to download from or at what time I am unable to get my line speeds. I have tried downloading a Steam game from Mwebs JHB servers and it crawled, right now Origin is crawling at 12.8 kb/s in trying to download updates for ME3. So far this is what I have tried to get normal service:
1: Uninstalled & reinstalled network drivers, long shot but worth the attempt. Fixed nothing.
2: Disabled any & all power saving features on the network card.
3: Tried using another PC, same result.
4: Leaving my router unplugged for a couple of hours to get a new IP, same result.
5: Disabled wireless on my router just in case something is causing the network to slow down. Same slow speeds.
My only option left is to try and log my speeds for every hour to prove to Telkom (maybe Mweb) that something is not right. Does anyone have any solutions to do this? Any help would be greatly appreciated.
/side note I suspect that my Exchange has been flooded with 8ta signals and Telkom is actively shaping my line. They have done it at my work and gave us a long run around before admitting that. Any way I could prove this?
Right so long story short I "upgraded" my 384k Uncapped, Unshaped line to a 4mb Uncapped line. Problem is I am not getting close to reaching those lovely speeds of 400kb/s, it varies wildly and with no pattern. So off I phoned Mweb to complain and they started investigating. After getting Telkom involved they said the route my line takes to the Exchange had two damaged boxes which was causing line degradation, they say they have since fixed this. Well to date I am still struggling to get into the hundreds with download speed sometimes it is quick most of the time it crawls. So I re-opened the ticket and Mweb & I started investigating. From Mwebs side they say there is no shaping or speed limiting on their system for my line. So our next test was to change my router account details to a SAIX account and do speed tests using SAIX speed points. First test (Durban side) I was getting +- 300k on download & 0.45k on upload, so far so good. Next test was to Cape Town and I was getting +- 200k on download & 0.45k on upload, not good but acceptable. Third test was to Rosebank and I was getting +- 400k on download & 0.45k on upload. On a whim I retested Durban and I got 0.30k on download & 0.45 on upload. Any tests after to any other server started slowing down as well.
Armed with this information Mweb went back to Telkom who once again assured us that there is nothing wrong with the Exchange and everything is healthy. However no matter where I try to download from or at what time I am unable to get my line speeds. I have tried downloading a Steam game from Mwebs JHB servers and it crawled, right now Origin is crawling at 12.8 kb/s in trying to download updates for ME3. So far this is what I have tried to get normal service:
1: Uninstalled & reinstalled network drivers, long shot but worth the attempt. Fixed nothing.
2: Disabled any & all power saving features on the network card.
3: Tried using another PC, same result.
4: Leaving my router unplugged for a couple of hours to get a new IP, same result.
5: Disabled wireless on my router just in case something is causing the network to slow down. Same slow speeds.
My only option left is to try and log my speeds for every hour to prove to Telkom (maybe Mweb) that something is not right. Does anyone have any solutions to do this? Any help would be greatly appreciated.
/side note I suspect that my Exchange has been flooded with 8ta signals and Telkom is actively shaping my line. They have done it at my work and gave us a long run around before admitting that. Any way I could prove this?
.