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Printer issue
Posted: 01 Jun 2011, 11:46
by geraldhum
Hi guys
We have a Xerox printer in our office. Everything prints fine accept for anything printed from Excel. Gives an error on the machine saying "held" MS Word prints fine but just not excel. I have called Xerox in and they say it is something on our network but how is this possible when everything else prints fine? The printer is connected directly to our switch and so is all our work stations.
Re: Printer issue
Posted: 01 Jun 2011, 11:50
by RuadRauFlessa
On your end as in a possible configuration issue on the workstation requesting the printing. Have a look at your print setup on Excel
Re: Printer issue
Posted: 01 Jun 2011, 15:19
by Prime
Test with a blank excel file?
What version of excel and what version does your printer support?
Re: Printer issue
Posted: 02 Jun 2011, 02:47
by hamin_aus
Prime wrote:what version does your printer support?
I was not aware some printers were incompatible with certain versions of Excel...
Re: Printer issue
Posted: 02 Jun 2011, 06:15
by Tribble
Prime wrote:Test with a blank excel file?
What version of excel and what version does your printer support?
You cannot print a blank excel file - no matter how many times you press the print button
Not sure what it could be though but try printing directly to the printer.
Under your printer option there is a setting (usually under advanced) where you can bypass the spooler. I have found this generally works (exp if you are printing large files on 2007)
Re: Printer issue
Posted: 02 Jun 2011, 15:09
by Prime
make a border... If it's a problem with the maths or symbols, it should atleast print the boarder out.
Re: Printer issue
Posted: 02 Jun 2011, 16:59
by Tribble
Oh dear - I have to ask. What if it prints the border but not the spreadsheet if he puts numbers in it. What would his next step be?
Re: Printer issue
Posted: 02 Jun 2011, 17:23
by Prime
Tribble wrote:Oh dear - I have to ask. What if it prints the border but not the spreadsheet if he puts numbers in it. What would his next step be?
Then there is probably a problem with something like a font or plug in. If it doesn't, then you can (probably) assume it's not excel but something on the printer end. See below.
The more scenarios you can isolate the problem in, the eaiser it is to troubleshoot
Gerald, I am presuming you can either print to PDF or another printer?
Incidentally, is this Bytes?
Re: Printer issue
Posted: 02 Jun 2011, 17:33
by Tribble
Well he says that everything else prints fine. We have had this problem often with Excel and printers - and generally the file is too large for the spooler or for some reason it just doesn't like it - so printing directly works. I have heard of one person who had removed some of the fonts and that cause a problem too. Restoring the Verdana font seemed to fix the problem. But that is from Google - and well we don't believe everything we read
I do wish he would report back - I am curious to see how this plays out.
Re: Printer issue
Posted: 02 Jun 2011, 17:53
by Prime
Yeah, our laser jet 6 refuses to print anything about about 7 megs. Though it never gives an error message, it just does $#*!$% all.
Re: Printer issue
Posted: 02 Jun 2011, 18:00
by Tribble
PC memory technology has come far - why not the same for printers?
Re: Printer issue
Posted: 02 Jun 2011, 19:11
by Hman
Why spend money making a good product when you and your competition can do as little as possible and make as much profit as possible?
Re: Printer issue
Posted: 02 Jun 2011, 19:16
by Tribble
Good point - and we continue to buy the things
Printer issue
Posted: 02 Jun 2011, 19:26
by Stuart
Prime wrote:
make a border... If it's a problem with the maths or symbols, it should atleast print the boarder out.
If the printer has a boarder try obtaining an eviction order first.
Re: Printer issue
Posted: 02 Jun 2011, 20:33
by Tribble
Re: Printer issue
Posted: 02 Jun 2011, 23:44
by Prime
Stuart wrote:Prime wrote:
make a border... If it's a problem with the maths or symbols, it should atleast print the boarder out.
If the printer has a boarder try obtaining an eviction order first.
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