Telkom planning to upgrade 384k users

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Re: Telkom planning to upgrade 384k users

Post by StarPhoenix »

I am told that 384k -> 1mbps will be happening in EL from September onwards.
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Re: Telkom planning to upgrade 384k users

Post by StarBound »

I believe uncapped 4mb from axxess will allow up to 10mb after hours. Although I still feel that I am being shaped to **** after just mildly downloading 5gb a day. Sheesh. The world has moved on. Time to do the same.
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Re: Telkom planning to upgrade 384k users

Post by Stuart »

Telkom ADSL speed upgrades underway

Telkom kicked off its ADSL speed upgrade today (24 August 2012), where customers currently on an “Up to 1024 kpbs” ADSL offering will automatically be upgraded to “Up to 2048 kpbs” ADSL.

This first upgrade cycle is expected to continue for approximately six weeks – the time required to cover the national base Telkom said.

Customers currently on an “Up to 384 kbps” ADSL offering will be upgraded to “Up to 1024 kbps” in the next upgrade phase which will commence in October 2012. This process is also expected to continue for approximately six weeks.

“The speed upgrades enable Telkom Internet to effectively increase the value to entry-level broadband customers. It also illustrates that Telkom is in a position to create new products and services that allow customers to run multiple bandwidth-hungry applications simultaneously, and at faster speeds,” Telkom said in a press statement.

Telkom Internet uncapped ADSL subscribers will automatically be upgraded from the “do Uncapped Advanced” (Uncapped Up to 1Mbps), to 2 Mbps at no additional cost.

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Re: Telkom planning to upgrade 384k users

Post by djwez »

guess I'm waiting an extra month for the "next phase".... sob :(
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Re: Telkom planning to upgrade 384k users

Post by THE_STIG »

So they have delayed it. Don't exactly have much expectations for this upgrade, doubt I will ever see speeds even close to 1Mb

Can it and use the hsdpa I must. More expensive yes but I can actually watch something on youtube without having to leave it to buffer for a week
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Re: Telkom planning to upgrade 384k users

Post by djwez »

line was upgraded last night according to telkom's website... however was still seeing the same speeds. phoned them up and complained and in 2 mins it was sorted (thanks Ron for the advice)
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Re: Telkom planning to upgrade 384k users

Post by Ron2K »

djwez wrote:line was upgraded last night according to telkom's website... however was still seeing the same speeds. phoned them up and complained and in 2 mins it was sorted (thanks Ron for the advice)
For those wondering what the "advice" is:
  • Dial 10210.
  • Get through to ADSL technical support. Use menu options 1, 2, 1, 3 to get there.
  • When the support agent answers, utter the following magic incantation: "I would like my ADSL profile to be reset".
That should get you an instant upgrade to 1024 kbps if you were on a 384 kbps line.

Folks that don't explicitly request a profile reset will still be upgraded; however, Telkom is adopting a phased approach to the upgrade, so these folks may wait for up to six weeks.
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Re: Telkom planning to upgrade 384k users

Post by ADT »

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Re: Telkom planning to upgrade 384k users

Post by KALSTER »

Good job Rontintin!
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Re: Telkom planning to upgrade 384k users

Post by DeathStrike »

Thanks Ron. Where can i check my line's current speed?

i need to figure out if i have been upgraded already. :D
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Re: Telkom planning to upgrade 384k users

Post by MIA »

Login to your router, it should state your upload/download speed on its summary or "home" page.

EDIT: Alternatively, you could check the speed with www.speedtest.net
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Re: Telkom planning to upgrade 384k users

Post by Ron2K »

KALSTER wrote:Good job Rontintin!
That's a new one; haven't been called that before...
DeathStrike wrote:Thanks Ron. Where can i check my line's current speed?

i need to figure out if i have been upgraded already. :D
Any half-decent router will tell you on its ADSL Statistics output. (EDIT: also, what MIA said.)
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Re: Telkom planning to upgrade 384k users

Post by DeathStrike »

Ah. I was thinking there was a Page on telkoms website thar tells you ok your line is now 1024k. But the profile is not reset so you stay on 384. Unless I misunderstood I can only call that number 10210 if the modern tells me I have 1024k line?
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Re: Telkom planning to upgrade 384k users

Post by Hman »

Phoned helkom yesterday, did the reset, phoned Afrihost and tada! 1meg at work.
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Re: Telkom planning to upgrade 384k users

Post by KALSTER »

DeathStrike wrote:Ah. I was thinking there was a Page on telkoms website thar tells you ok your line is now 1024k. But the profile is not reset so you stay on 384. Unless I misunderstood I can only call that number 10210 if the modern tells me I have 1024k line?
The modem will only tell you you have a 1mbps line if you have a 1mbps line. You have to disconnect your ADSL and let it re-sync. If it still shows 384 kbps, do Ron's thing and let them reset your profile.
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Re: Telkom planning to upgrade 384k users

Post by DeathStrike »

Ah. Thanks man for clearing up my confusion
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Re: Telkom planning to upgrade 384k users

Post by KALSTER »

Cool. Good luck!

Looking to get my line going again shortly as well. It's been too long. Mobile data is fast and all (Youtube on full HD!), but for anything more than a few GB you start paying through your teeth.

Axxess (and I presume all the Internet Solutions resellers?) have this thing that after 20h00 you get full LINE speed. A 10Mbps line is R359. I think I can live with the throttling. :)
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Re: Telkom planning to upgrade 384k users

Post by Puento »

happy happy !!
from 0.29mbps to 0.81mbps........... not much, but hey.... we've been waiting a long time...
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Re: Telkom planning to upgrade 384k users

Post by DeathStrike »

Ok I must be doing it wrong.

I called them quoted the magic phrase and the guy tells me he can't reset my profile he can only reset my password or my adsl line. So ad I don't have adsl account with telkoms I say reset my line. He does this takes 10 minutes. I reset my modem and it still only sync at 384.

Any ideas? Please note I live in cape Town? Are any of you guys from here? I suspect they only upgrade jhb so far.
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Re: Telkom planning to upgrade 384k users

Post by Puento »

DeathStrike wrote:I suspect they only upgrade jhb so far.
nope, im in Standerton, thats 200km from Pretoria/Johannesburg in Mpumalanga.....
go to this site and check what your current product speed is.
i was synchronizing at 384 but my product speed was 1mb...so i phoned them.
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Re: Telkom planning to upgrade 384k users

Post by DeathStrike »

Did that. And it says my product speed is 1mb but modem still says 384 down and 128 up. I guess the guy I spoke to didn't know what he was doing then? :( will try again tonight hopefully get someone else that can help.
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Re: Telkom planning to upgrade 384k users

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DeathStrike wrote:Ok I must be doing it wrong.

I called them quoted the magic phrase and the guy tells me he can't reset my profile he can only reset my password or my adsl line. So ad I don't have adsl account with telkoms I say reset my line. He does this takes 10 minutes. I reset my modem and it still only sync at 384.

Any ideas? Please note I live in cape Town? Are any of you guys from here? I suspect they only upgrade jhb so far.
Most likely, you got one of the clueless agents. I'd retry and hope to get someone on the other end who knows what he/she/it/blob is doing.
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Re: Telkom planning to upgrade 384k users

Post by Anakha56 »

Mine is syncing at 2mb but since the Exchange is still congested there is no point in even asking Mweb to move me from 1mb to 2mb so I will stay 1mb until Telkom gets the fiber upgrade done on my Exchange...
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Re: Telkom planning to upgrade 384k users

Post by DeathStrike »

Hi guys. My coworker has wimax at home. He wants to know if wimax is also going to be upgraded for free? Anyone know?
Thanks.
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Re: Telkom planning to upgrade 384k users

Post by Ron2K »

DeathStrike wrote:Hi guys. My coworker has wimax at home. He wants to know if wimax is also going to be upgraded for free? Anyone know?
Thanks.
Not at this juncture.
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