Printer issue

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geraldhum
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Printer issue

Post by geraldhum »

Hi guys

We have a Xerox printer in our office. Everything prints fine accept for anything printed from Excel. Gives an error on the machine saying "held" MS Word prints fine but just not excel. I have called Xerox in and they say it is something on our network but how is this possible when everything else prints fine? The printer is connected directly to our switch and so is all our work stations.
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Re: Printer issue

Post by RuadRauFlessa »

On your end as in a possible configuration issue on the workstation requesting the printing. Have a look at your print setup on Excel
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Prime
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Re: Printer issue

Post by Prime »

Test with a blank excel file?

What version of excel and what version does your printer support?
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Re: Printer issue

Post by hamin_aus »

Prime wrote:what version does your printer support?
I was not aware some printers were incompatible with certain versions of Excel...
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Re: Printer issue

Post by Tribble »

Prime wrote:Test with a blank excel file?

What version of excel and what version does your printer support?
You cannot print a blank excel file - no matter how many times you press the print button :lol:
Not sure what it could be though but try printing directly to the printer.
Under your printer option there is a setting (usually under advanced) where you can bypass the spooler. I have found this generally works (exp if you are printing large files on 2007)
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Re: Printer issue

Post by Prime »

:facepalm:

make a border... If it's a problem with the maths or symbols, it should atleast print the boarder out. :P
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Re: Printer issue

Post by Tribble »

Oh dear - I have to ask. What if it prints the border but not the spreadsheet if he puts numbers in it. What would his next step be?
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Re: Printer issue

Post by Prime »

Tribble wrote:Oh dear - I have to ask. What if it prints the border but not the spreadsheet if he puts numbers in it. What would his next step be?
Then there is probably a problem with something like a font or plug in. If it doesn't, then you can (probably) assume it's not excel but something on the printer end. See below.

The more scenarios you can isolate the problem in, the eaiser it is to troubleshoot

Gerald, I am presuming you can either print to PDF or another printer?

Incidentally, is this Bytes?
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Re: Printer issue

Post by Tribble »

Well he says that everything else prints fine. We have had this problem often with Excel and printers - and generally the file is too large for the spooler or for some reason it just doesn't like it - so printing directly works. I have heard of one person who had removed some of the fonts and that cause a problem too. Restoring the Verdana font seemed to fix the problem. But that is from Google - and well we don't believe everything we read ;-)

I do wish he would report back - I am curious to see how this plays out.
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Re: Printer issue

Post by Prime »

Yeah, our laser jet 6 refuses to print anything about about 7 megs. Though it never gives an error message, it just does $#*!$% all.
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Re: Printer issue

Post by Tribble »

PC memory technology has come far - why not the same for printers?
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Re: Printer issue

Post by Hman »

Why spend money making a good product when you and your competition can do as little as possible and make as much profit as possible?
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Re: Printer issue

Post by Tribble »

Good point - and we continue to buy the things
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Printer issue

Post by Stuart »

Prime wrote::facepalm:

make a border... If it's a problem with the maths or symbols, it should atleast print the boarder out. :P
If the printer has a boarder try obtaining an eviction order first.
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Re: Printer issue

Post by Tribble »

@ Mousey
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Re: Printer issue

Post by Prime »

Stuart wrote:
Prime wrote::facepalm:

make a border... If it's a problem with the maths or symbols, it should atleast print the boarder out. :P
If the printer has a boarder try obtaining an eviction order first.
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